Privacy Policy

City secreto by (Colon Tours S.L) ("us", "we" or "Company") respect the privacy of our users ("you" or "User") and we are committed to protecting the privacy of users who access, download, install or register to our mobile or desktop platform, our website or any other online services we provide. This Privacy Policy will explain how, to what extent and for what purposes we process the personal data of users using the City secreto website.


We encourage you to read our Privacy Policy carefully and use it to make informed decisions. By using our services, you agree to the terms of this Privacy Policy and your continued use of these services constitutes your ongoing agreement to the Privacy Policy.

What data do we collect?

We collect, use and store the following data:

 

● Personal identification information, including first name, last name and social media usernames.

● Contact information, including telephone number, email address and billing address.

● Financial Data including bank account and payment card details (this data are collected by external payment services (Wix payments and PayPal).

● Technical Data including internet IP address, browser type and versions, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

How do we collect your data?

We use different methods to collect data from and about you, directly and indirectly as follows:

 

You may directly provide us with most of the data we collect, including by:

● Giving us your Identity Data, Contact Data or Financial Data by voluntarily completing forms or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you subscribe to our
newsletter, complete the contact form on our website, give us feedback or contact us.

● Registering online or placing an order for any of our tours or products

● Using or viewing our website via your browser’s cookies. We may also receive your data indirectly from the following sources:

● Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy below for further details.

How will we use your data?

We collect your data so we can:

• Process your order and manage your account

• Email you with special offers related to our tours, services, and products that we think you might be interested in, as well as those of our partner companies: [names]

• If you have agreed to receive marketing emails from us, you have the right, at any time, to opt out (unsubscribe) at a later day. If you no longer wish to be contacted for marketing purposes, please click here, or email us at info@citysecreto.com

We may share your personal data with the parties set out below for the purposes set out above.

● Service providers, professional advisers, HMRC and other authorities.

● Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

How do we store your data?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. Note however that no system is 100% secure or error-free. Therefore, we do not, and cannot, guarante the security or accuracy of the information we gather.

Third-party links:

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Our Privacy Policy applies only to our website. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

We use and share Personal Information in the manners described in this Privacy Policy. In addition to the purposes listed above, the information we collect, which may include your Personal Information, is used for the following purposes:

 

  • To perform the contract for our products/services with you.

  • To manage payments, fees and charges and collect and recover money.

  • To administer and protect our business and this website

  • To use data analytics to improve our website, products/services, marketing, customer relationships and experience.

  • To support and troubleshoot the Services and to respond to your queries.

  • To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services.

  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

 

Third-party collection of information:

Our policy only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties via the Services (e.g., by clicking on a link to any other website or location) or via other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them.

 

You acknowledge that we are not responsible for the products, services, or descriptions of products or services that you receive from third-party sites or to the content or privacy practices of those sites, and that this Privacy Policy does not apply to any such third-party products and services. You are knowingly and voluntarily assuming all risks of using third-party sites to purchase products and services. You agree that we shall have no liability whatsoever with respect to such third-party sites and your usage of them.

Cookies:

When you visit our website, information may be stored on your computer in the form of a cookie.
This Section describes the cookies we use and explains why we use cookies and how we deal with the collected information. It also explains how cookies enable our website and App to function properly and why you may not be able to experience the full functionality of the website if you disable the use of cookies.

 

By visiting our website without changing your settings, you agree to receive all cookies and other data collection tools; however, if you do not accept the use of these cookies, you can change your cookie settings at any time. All the companies or networks that we work with have their own privacy policies and offer a mechanism for users to opt out tracking and behavioral targeting available through the ad itself or through the opt out mechanisms listed in the 'How to control or delete cookies' section.

What are Cookies?

Cookies are files that are places on your computer to collect standard Internet log information and visitor’s behavior information. Cookies are text files that are placed on your computer and containing small amounts of information. They are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information

 

About cookies at:

How do we use cookies?

We may collect information from you automatically through cookies or similar technologies. We use cookies in various ways to improve your user experience on our website, including:

  • Keeping you signed in;

  • Letting you navigate between pages efficiently;

  • Remembering your preferences and understanding how you use our website;

  • Generally improve the user experience;

  • Ensure that adverts you see online are more relevant to you and your interests.
     

What types of cookies do we use?

The cookies used on this website have been categorised based on the following categories:

Category A: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

 

Category B: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these type of cookies on your device.

Data Transmission outside the EU:

As far as this is necessary for the initiation or execution of the contract - e.g. to process bookings for activities in countries outside the EU or if a transmission turns out to be necessary for our purposes - we will transmit your data outside the EU. In this respect, we ensure that the data recipient guarantees an appropriate level of data protection and that no other interests worthy of protection conflict with the data transmission.

 

In particular, we only collect personal data and transfers them to countries outside the EU personal data only: This is with your explicit consent; to perform a contract with you; in a manner that does not outweigh your rights and freedoms. If this data is not processed and transferred, City secreto will not be able to execute the contract with you or you will not have access to any or all of the benefits and features associated with your transaction. We strive to apply suitable safeguards to protect the privacy and security of your personal data and to use it only inconsistency with your relationship with City secreto and the practices described in this Privacy policy.

For how long so we keep your data?

We retain data for the duration of your the business relationship with us and otherwise as required under applicable law. Personal data will be kept for no longer than is necessary for the purposes for which your personal data are processed. At the moment you withdraw your consent for the processing of your personal data, all your personal data received and stored are erased if no longer needed by us. Unless we are required to retain this personal data by law or to comply with our regulatory obligations.

What are your data protection rights?

We want to make sure that you are fully aware of all your data protection rights. Under the GDPR, you have a number of rights that you can exercise in certain circumstances. Where those circumstances are established, you may have the right to:

 

  • Access: You have the right to request access to your personal information and other supplementary information and receive a copy of the personal information you have provided;Corrections: You have the right to request correction of mistakes in your data or to supplement information we hold on you, that you believe is inaccurate or incomplete.

  • Erasure: You have the right to request for your personal information to be erased;

  • Restrict and Object Processing: You have the right to restrict at any time to processing of your personal information for direct marketing and to object to the continued processing of your personal information;

  • Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you. You will not usually have to pay a fee to access your personal data or any of the other rights. However, we may charge a fee if the request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within one month although it occasionally it may take us longer. If this is the case, we will notify you and keep you updated.

 

Changes to this policy:

We keep our Privacy Policy under a regular review. We reserve the right to change this Policy at any time and in our sole discretion, for example to take account of new data protection legislation, and to reflect our current business practices. If we do change the
Policy, the new Policy will be posted here, along with its revision date. We encourage you to check this Policy periodically and – at a minimum – before each instance in which you provide personally identifiable information to us, in addition to any fair processing notice that we provide. This Privacy policy was last updated on 05 August 2020.

Contact details:

If you have any questions about our Privacy Policy or our privacy practices, please contact Moshik Bibi our Data Privacy Manager by post, telephone or email as follows:

 

Name of legal entity: City secreto by (Colon Tours S.L).

Email: info@citysecreto.com

Postal address: 28010

Telephone number: +34 626-06-1010

 

If you want to report a complaint or if your feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: sharon@colontraveltours.com

Address: Calle de Juan de Austria, 10

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